Accountability and commitment. We hear these words a lot in the business and Agile world, but what do they mean, and how do we do them well?
We've all seen instances of "accountability" in the form of blaming and shaming: ("Whose fault is it?" and "What were you thinking?) These are the forms that accountability takes in a fear-based organization. The blaming and shaming approach to accountability creates unhealthy stress, shuts down creativity, and limits the success that people and organizations can achieve to only what is achievable via "safe" choices.
However, some people and organizations that have rejected a fear-based culture, and the blaming and shaming that go with it, may swing the other way, and avoid holding people accountable at all. I don't know how to hold you to account without blaming and shaming you, so I won't say anything at all, even though your work or follow-through has not met my expectations or the organization's standards. You might have experienced this dilemma. But surely this can't be the only alternative?